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Factor Analysis Causes of Long Waiting Time in Outpatient Medical Record Service at Balung Regional Hospital Year 2017. Widdy Mawadda. NIM G41130922. Medical Record. Health. State Polytechnic of Jember. Atma Deharja, S.KM., M.Kes (Supervisor I), Vita Permatasari, S.T., MT (Supervisor II).
Widdy Mawadda
Study Program of Medical Record
Departement of Health
ABSTRACT
The implementation of medical records are required to provide excellent service to create patient’s satisfaction, especially with a short waiting time (response time). Balung Regional Hospital is facing problems such as the length of the waiting time to outpatient medical record service. Based on the observation, it is known that the medical record service at Balung Regional Hospital is less meximum because the officers piled medical record file that will be distributed to the poly outpatient. This aims of this study to analyze the causes of the long time waiting throught the identification of 5M element (man, material, method, machine and money) which then will be determined the priority of problems and resolving disputes using brainstorming. This research is a qualitative research. The result showed that top 5 factors that lead to long waiting time in medical record service are the length of time at medical record file distribution, the lack of filling officers and outpatients registration officers, the capacity of medical record’s shelf (filling) is insufficient and also the lack of training related to medical records. The solutions or remedies to this problems are make the Standard Operating Procedure (SOP) on the provision of medical record file either outpatient, recruiting filling officers with the minimum graduates requirement is Senior High Scholl/ equal and outpatient registration place’s officers with the minimum graduates requirement is Diploma (D3) of Medical Record, apply for additional filling shelf and also conduct training especially about medical record for 2 or 3 times a year, both internal and external training.
Keywords : Brainstorming, Medical Record, Waiting Time, 5M


Analisis Faktor Penyebab Lama Waktu Tunggu Pelayanan Rekam Medis Pasien Rawat Jalan di RSD Balung Tahun 2017. Widdy Mawadda. NIM G41130922. Rekam. Medik. Kesehatan. Politeknik Negeri Jember. Atma Deharja, S.KM., M.Kes (Pembimbing I), Vita Permatasari, S.T., MT (Pembimbing II).
Widdy Mawadda
Program Studi Rekam Medik
Jurusan Kesehatan
ABSTRAK
Penyelenggaraan rekam medis dituntut untuk memberikan pelayanan yang prima untuk menciptakan kepuasan pasien terutama dengan waktu tunggu yang singkat. Rumah Sakit Daerah Balung tengah menghadapi permasalahan berupa lamanya waktu tunggu terhadap pelayanan rekam medis pasien rawat jalan. Berdasarkan hasil observasi diketahui bahwa pelayanan rekam medis di RSD Balung kurang maksimal karena petugas menumpuk berkas rekam medis yang akan didistribusikan ke poli rawat jalan. Penelitian ini bertujuan untuk menganalisis faktor penyebab terjadinya lama wakut tunggu melalui identifikasi terhadap unsur 5M (man, material, method, machine dan money) yang kemudian akan ditentukan prioritas masalah dan upaya penyelesaian masalah menggunakan metode brianstorming. Jenis penelitian ini merupakan penelitian kualitatif. Hasil penelitian menunjukkan bahwa 5 faktor teratas yang menyebabkan lamanya waktu tunggu pelayayan rekam medis yaitu pendistribusian berkas rekam medis lama, kurangnya petugas filling, kurangnya petugas pendaftaran pasien rawat jalan, kapasitas rak rekam medis (filling) kurang mencukupi dan belum adanya pelatihan terkait rekam medis. Adapun solusi atau upaya penyelesaian terhadap masalah tersebut yaitu dengan membuat SPO tentang penyediaan berkas rekam medis baik rawat jalan, melakukan perekrutan petugas filling dengan ketentuan minimal lulusan SMA/SMK/sederajat dan petugas TPPRJ dengan ketentuan minimal lulusan D3 Rekam Medis, mengajukan permohonan penambahan rak filling, serta mengadakan pelatihan khususnya tentang rekam medis 2 atau 3 kali dalam setahun, baik pelatihan intern maupun ekstern.
Kata Kunci : Brainstorming, Rekam Medis, Waktu Tunggu, 5M