Nensi Wulandari Pengarang

SUMMARY The Roles of Being A Waitress at Royal Hotel N’ Lounge Jember – East Java, Nensi Wulandari, NIM. F31150827, Year 2018, 39 pages, Language, Communication, and Tourism Department, Politeknik Negeri Jember, Asep Samsudin S.Pd., M. Li (Supervisor) and Firman Pradit Dwi Cahyo (External Supervisor) Internship Program is one of requirements to complete diploma education at Politeknik Negeri Jember. This program is conducted to prepare the students when entering the real workplace. When conducting internship program, the students can apply the knowledge that they have learnt especially English for Hotel and Restaurant and English ability. In conducting this program, I chose Royal Hotel N’ Lounge as the place to conduct my Internship Program. The internship program had been conducted for three months in Royal Hotel N’ Lounge Jember. It was started from 1st March 2018 up to 31st May 2018 In conducting this program, I was placed in Food and Beverage (F&B) Service Department. In this department, I was given a chance to be a waitress at Ruby’s Resto. Here, I learned many things that I did not get in college. I also knew what the roles of being a waitress. The activities that I had done during had roles as waitress were being a greeter, taking order, being a runner, preparing buffet for breakfast, helping the banquet staff for setting event, and arranging the menu set. Having finished the job training in Royal Hotel N’ Lounge Jember, I got new knowledge and experiences about hospitality and workplace environment. It will be beneficial for me to know the workplace behaviour before entering the industrial business. Furthermore, it will help me to adapt with the real workplace later.